Returns, Terms & Conditions

Shipping and Delivery

SHIPPING BONUS! Free Shipping when you buy over $100 worth of Skumi gear. Depending on certain factors such as size, weight and shipping address, we will use a courier or Australia Post to ship your item.  Skumi reserves the right to choose your shipping method and will provide tracking details once shipped.

  

The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. Skumi takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.

 

Returns

We want you to be 100% in love with your purchase from us. If you change your mind on any full price or sale item purchased in-store or online, you can return it to our stall or our online team within 20 days of receipt.

Returns will only be accepted when:

Items are in their original condition;

Items are unworn and unwashed;

 

Exchange requests

Exchanges will only be accepted when:

Items are in their original condition;

Items are unworn and unwashed;

When returning items via the post for a size exchange, we will contact you via email if we have sold out of the item you have requested.

 

Cost of return

When returning items to our online team, you are responsible for the cost of the return. It is also your responsibility to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.

To return your order to our online team, please send to:

SKUMI, 36 Warrack St Mount Coolum  QLD  4573

 

Faulty Items

Please note, where an item is faulty, we will happily refund, repair or exchange on this item.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by contacting us by phone 0431 535 262 or email wade.mallet@skumi.com.au.

 

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to skumi.com.au indicates acceptance of these terms and conditions.

 

Skumi.com.au reserves the right to make changes to this site and these terms and conditions at any time.

 

By ordering or registering on skumi.com.au you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at skumi.clothing@gmail.com and we will remove you from marketing communications.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Skumi.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. Skumi.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Skumi.com.au is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Skumi.

 

Liability

Skumi.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

Order Cancellations

If notified before goods have been dispatched, Skumi can accommodate order cancellations. If items have been shipped, Skumi reserves the right to charge a cancellation fee should we be able to request the return of the package from our delivery service.

 

Copyright and Trademark Notice

This site is owned and operated by Skumi. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Skumi. 

 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Skumi prior written permission. 

 

All rights not expressly granted herein are reserved.

 

Any unauthorised use of the materials appearing on this site may violate copyright and other applicable laws and could result in criminal or civil penalties.

 

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Skumi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

 

Skumi shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

 

If your credit card has already been charged for the purchase and your order is cancelled, Skumi shall immediately issue a credit to your credit card account in the amount of the charge.